APOM-project: a pilot study of pharmacy organization and management
نویسندگان
چکیده
Recently, a Ph.D-study started regarding pharmacy, organization and management (APOM) in the Netherlands. The APOM-project deals with the structuring and steering of pharmacy organization. This article describes the theoretical background of a pilot study and the empirical results in a small sample (n=24). No generalization to the population of pharmacies in the Netherlands is possible. Three mixes of objectives in pharmacy organization are theoretically postulated; the product mix, the process mix, and the customer mix. Mainly, the purpose of the pilot study was method selection. Additionally, it was studied if thinking and acting of pharmacy managers corresponded, and, if theoretical pharmacy mixes corresponded with the empirical pharmacy mixes. Two methods were selected for the pharmacy manager only. Within most of pharmacies thinking and acting did not correspond. Thinking related to customer and product mainly, and acting related to process and customer mainly; four related clusters were defined.
منابع مشابه
APOM - project : a study of pharmacy practice
In 1994, a Ph.D-study started regarding pharmacy, organization and management (APOM) in the Netherlands. The APOM-project deals with the structuring and steering of pharmacy organization. This article describes the summary of the empirical results of a survey in a relatively large sample (n=169). Generalization to the population of pharmacies in the Netherlands was made. The results for thought...
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